Shipping & returns

 

Shipping & Tracking

Juicyvape.ca offers everyday free shipping on all Canadian orders that are $75 and over (before taxes and shipping).

 

 

Legal Age

We comply with all applicable laws regarding the sale and distribution of tobacco, nicotine and/or related products. We can only service customers over the age of 19. Orders found to be returned due to an underage purchase will be subject to a penalty in the form of a 25% refund.

 

 

Order Processing

After your order has been placed, you will be notified with an order confirmation email. Your order will be processed within 2-3 business days. Once your order has been picked up, you will receive an email or text message from the courier containing your tracking information.

 

 

Order Tracking

You can check the status of your order by logging into your Juicyvape.ca account or visiting our order status page. Your tracking number will indicate the delivery status of your order after it is picked up from our warehouse.

 

 

Free Shipping

We offer everyday free shipping on all merchandise orders that are $75 and over (excluding taxes). Qualified orders are shipped via Canada Post’s Expedited Parcel service or Local Couriers.

 

 

Cancellations

Although we try our best to accommodate changes, orders cannot be cancelled once the status has been updated as “Left the warehouse”. By placing an order with us, you acknowledge that the items order, and delivery information is accurate.

 

 

 

Lost In Transit

In the event that a package has exceeded its estimated delivery date by more than 21 business days, we will open up a claim on your behalf as the shipper of the item with the courier company.

 

 

Incorrectly Marked as Delivered

In the event the package is marked as delivered without having been received, please connect with anyone who might have retrieved it on your behalf (Ex: Concierge, Family Member, Roommate, etc.) and review your tracking information to ensure that it has not been made available for pickup before contacting us with your inquiry. If you are unable to locate your missing package, you must notify us within 5 days of the marked delivery date in order to file a claim.

 

 

Damaged Packages

In an event if your package arrives damaged, please reach out to our customer service team within 5 days of delivery. We may initiate an investigation on a damaged package and you may be required to submit pictures of the condition the package arrived in. The courier may reach out to you for an inspection. Please monitor your emails and respond to communications from Juicy Vape and our courier partner.

 

 

Courier Investigation

A courier investigation may take up to 15 business days, or longer in complex cases. Unfortunately, we must wait until an investigation has been completed before resending or refunding the order.

For any inquiries relating to lost or damaged packages, please contact our customer service team for assistance.

 

 

Taxes

All taxes will be applied subject to federal and provincial tax legislation.

 

 

Unauthorized Returns

Once a package has been returned to our warehouse due to a delivery failure (ex: Incorrect address, unclaimed order, etc.) Customer Service will attempt to reach out to you at the email listed on your order offering the options of reshipment the parcel at the original shipping cost or a refund minus the original shipping cost and a 10% restocking fee. All orders eligible for free shipping will be charged a $10 flat rate for a reshipment.